Practice + AI
Nothing gets missed.
Nothing gets buried.
Inbox Intelligence reads every lab result, refill request, and patient message alongside their full clinical history — so the critical thing buried at item #34 gets the same attention as item #1.
Without Inbox Intelligence
- 47 unread items — scan each one manually
- Context-switch between charts to understand results
- Hope nothing critical slips through at item #34
- Two hours of your evening, gone
With Inbox Intelligence
- Critical items surfaced first with full patient context
- Draft responses ready — edit or approve with one click
- Routine items batch-close in seconds
- Fifteen-minute review, then your evening is yours
Lab Results
Critical values surface immediately. Expected results close themselves.
Every result is evaluated against clinical thresholds, cross-referenced with the patient's history, and triaged by urgency. A potassium of 6.2 on a patient taking lisinopril doesn't wait at position #34. Expected-normal results batch-close in seconds — you only review what needs your attention.
Critical value detection
Deterministic rules — never LLM-dependent. Evidence-based thresholds, customizable per practice.
Clinical summary
AI-generated summary with full patient context. References past results, medications, and diagnoses.
Diagnosis gap detection
Spots patterns your busy day might miss. Repeated borderline values, trending changes across visits.
Patient-friendly summaries
Draft patient notification ready to review. Edit or approve with one click.
Patient Messages
The urgent message buried in your inbox doesn't stay buried.
Every message is classified, checked for urgency against the patient's chart, and queued with a draft reply grounded in clinical context. Life-threatening keywords trigger immediate escalation — deterministic rules, no delay. Responding takes seconds instead of minutes per message.
Urgent escalation
Deterministic keyword detection for life-threatening content. Immediate push notification. No draft reply — just alert.
Smart classification
Nine categories: med question, symptom report, scheduling, billing, referral, and more. Routing suggestions included.
Draft replies
Context-aware response drafts grounded in the patient's chart. Edit or approve — your voice, your judgment.
Care gap callouts
Patient asking about blood pressure? See their last BP, med list, and overdue screenings — without opening the chart.
Refills & Renewals
In-protocol refills approved in seconds. Not in protocol? You'll know why.
Every refill is evaluated against monitoring protocols — labs current, visit recent, refill pattern normal. Batch-approve the routine ones. For the rest, see exactly what's missing before you decide.
Protocol evaluation
Every refill checked against monitoring requirements — is the A1C current? Labs fresh? Visit recent?
Lab freshness checks
Automatic cross-reference of last lab dates against medication monitoring schedules.
Batch approve
In-protocol refills grouped for one-click approval. Clear the routine in seconds.
"Request Labs First" action
Out-of-protocol? One click to request updated labs instead of the deny-resubmit cycle.
Inbox Analytics
See where your time goes. Watch it come back.
Track time-to-close, after-hours work, AI acceptance rates, and patient messages prevented. The AI learns from your edits — quality improves automatically over time.
Time-to-close KPIs
Track how quickly inbox items move from received to resolved. See the trend over weeks and months.
Provider workload
Volume distribution across providers. Spot imbalances before they become burnout.
AI quality feedback
Acceptance rates, common edits, and improvement trends. The AI learns from every correction.
Volume trends
Message volume, result patterns, and refill seasonality — data to inform staffing and workflow decisions.
The Intelligence Layer
This isn't a bolt-on. It's built into the platform.
Other systems can add AI to an inbox. Only Notive has the full clinical narrative — every note, every conversation, every result — indexed and connected.
Semantic search
Full unstructured clinical narrative, searchable by meaning — not just keywords.
Temporal memory
Graph-connected patient history. Relationships, timelines, and patterns over time.
Clinician confirmation
Every AI action requires your approval. Augments your judgment — never replaces it.
Safety & Trust
AI you can trust with clinical decisions.
Every interaction is controlled, contained, and auditable.
HIPAA compliant
BAA-covered infrastructure. Org-isolated data. PHI never leaves your boundary.
Safety-critical rules are deterministic
Critical value thresholds and urgent keyword escalation are hard-coded rules — never LLM-dependent.
Full audit trail
Every enrichment, every edit, every approval logged. See exactly what AI suggested vs. what you published.
You're always in control
Review, edit, approve, or dismiss. Nothing reaches a patient without your sign-off.
Stop scanning. Start confirming.
Inbox Intelligence is included in Practice + AI. Start your 30-day free trial with full access to every feature. No credit card required.
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